JMUStudents

Spotlight on JMU: How One Virginia School Partnered with OnPlanU to Keep Students OUT of Collections and In the Classroom

A recent article in The Washington Post entitled “Universities in Va. hit students with whopping collection fees for unpaid tuition” highlights the urgent need for colleges and universities to offer re-payment terms for their students who drop out or still owe a balance after classes end. The gap between financial aid and tuition and fees continues to expand. In most cases students don’t realize the gap until the traditional payment plan enrollment period has closed. Oftentimes, they find themselves without the financial support needed to cover their academic expenses.

It is critical that institutions engage at the first point of delinquency so that students’ exposure to costly collection fees is eliminated. This strategy not only helps reduce the student’s debt and improve their ability to stay enrolled, it also increases the institution’s likelihood to collect balances, while fostering an overall spirit of goodwill among the school’s student population. Although Virginia schools are the focus of this piece, the problem exists nationwide: students want to pay their tuition but either can’t afford to pay all at once or they fall behind and are looking for a way to catch up while staying enrolled. Even the most well-intentioned students frequently end up dropping out of school when they can’t keep up with their payments. And with collection agency fees of up to 30 percent, these students not only miss out on their education, but are also charged exorbitant fees, take a hit to their credit rating, and suffer the many long-term impacts of being saddled with bad debt.

James Madison University (JMU) in Harrisonburg, Virginia, is one school that recognizes how both the student and the institution suffer when there is a discrepancy between students’ ability to pay and their payment obligations. Early last year, JMU implemented OnPlanU’s Pre-Collect solution to provide their students with an innovative payment plan option to make repaying easier and more affordable while improving account recovery for JMU.

“We’re thrilled with the results we’ve seen since implementing OnPlan’s Pre-Collect system. Our cash collections have increased significantly and our students appreciate the affordable payment options and how easy the system is to use.”
Linda Combs
Director, University Business Office | James Madison University

Once JMU determines which accounts to place in OnPlanU’s Pre-Collect system, the system proactively communicates with students to engage them to pay their outstanding balance. By reaching out to students an average of 60 days before traditional collection activities would normally begin, OnPlanU reduces the number of delinquent accounts that would ultimately need to go to collections by an average of 20 percent. Pre-Collect offers students several customized payment options, and makes it easy to activate a payment plan and make payments on any device they choose. Students agree to a nominal one-time enrollment fee to activate the plan.

Within the first 18 months, OnPlanU collected on over 15 percent of the placed accounts, saving JMU students $182,000 in collection agency fees.

JMU’s foresight prompted them to implement a solution that avoids sending their students to collections and retains students who may have once had no option but to drop out. As more schools realize the benefits of OnPlanU’s Pre-Collect solution, JMU can be looked at as a model of success.

To learn more about the OnPlanU Pre-Collect solution, contact Judith Flink at jflink@onplanu.com.

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OnPlan Achieves PCI Level 1 Compliance

OnPlan Achieves PCI Level 1 Compliance
Earlier this year, OnPlan joined the PCI Security Standards Council as a Participating Organization. Since then, OnPlan has been an active member adding input when it comes to setting standards, implementing new initiatives, along with many other activities. Recently, OnPlan achieved its PCI level 1 compliance. In conjunction with its level 1 compliance, OnPlan also offers PCI-validated point-to-point encryption (P2PE) devices. OnPlan is committed to securing transactions regardless of the channel they originate.
Colleges and universities can be assured that OnPlan is securing their student and families’ payments—whether they are signing up for a tuition payment plan, paying their tuition bill, or using OnPlan’s UCollect account recovery system.

About the PCI Security Standards Council
The PCI Security Standards Council is a global forum that is responsible for the development, management, education, and awareness of the PCI Data Security Standard (PCI DSS) and other standards that increase payment data security. Founded in 2006 by the major payment card brands American Express, Discover, JCB International, MasterCard and Visa Inc., the Council has 700 Participating Organizations representing merchants, banks, processors and vendors worldwide. To learn more about playing a part in securing payment card data globally, please visit: www.pcisecuritystandards.org.

About OnPlanU
OnPlanU is a payments innovator that provides an automated, customized approach to help institutions direct and collect payments. OnPlan’s advanced payment solution offers end-to-end credit card protection and payment processing across an entire system, and can seamlessly integrate with any payment application. OnPlan is headquartered in Bannockburn, IL, just north of Chicago. For more information, please visit www.onplanu.com.

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OnPlanU Mobile-First Payment and Billing Technology Highlighted at NACUBO 2017

OnPlanU Mobile-First Payment and Billing Technology Highlighted at NACUBO 2017

Several of the OnPlan team members, David King, Judith Flink, Patrik Vagenius, and Sarah Enslin, will be attending the NACUBO (National Association of College and University Business Officers) Annual Meeting this weekend, July 29-August 1, at the Minneapolis Convention Center.

Our team will be at booth #753 in the Exhibitor Expo Hall where we’ll be highlighting our full suite of OnPlanU products: billing and payment solutions, Pre-Collect, P2PE solutions, refunds, and mobile first technology. The OnPlanU suite of campus financial services enhances student convenience, increases administrative performance, ensures end-to-end payment security, and offers unique features and capabilities.

The theme of this year’s annual meeting is “Currents of Collaboration” which focuses on navigating connections and leading diverse teams.  In addition to main stage speakers, the program consists of a variety of tracks and sessions concerning technology, student services, and compliance to name a few! The NACUBO conference offers a great opportunity for us to connect with current customers and introduce OnPlanU to many other professionals focused on using the latest technology to address the needs of their student population.

If you would like to set up an OnPlanU demo, please email Judith Flink at jflink@onplanu.com.

If you are attending the NACUBO Annual Meeting, please look us up in booth #753 in the Exhibitor Expo Hall.  Remember to bring your business card so we can make you a free custom laminated luggage tag. You can also enter to win a $100 Amazon gift card! We look forward to seeing you at NACUBO!

Students Safely Paying

OnPlanU Pre-Collect Rocks Bursars SFS Conference

Bursars SFS Conference Builds Momentum for OnPlanU’s Pre-Collect Solution

Fresh off the heels of the Bursars SFS Conference at Florida’s beautiful Sawgrass Marriott Golf Resort, we are excited about the buzz around OnPlanU—the latest problem solver in the higher ed receivables management market. In a sea of competitors trying to play catch-up, OnPlanU stands out with our mobile-first technology, fresh approach to tired student financial services solutions, and—most notably—our pre-collect product. The first solution of its kind, OnPlanU’s pre-collect system is designed to engage and collect from students who are either currently enrolled or recently left the institution with an outstanding balance. Our early adopters have seen great results. For example, James Madison University saved $92,000 in collection fees in just seven months!

At the conference, we also enjoyed connecting with people at the OnPlanU booth and sharing insight on three important topics during our speaker sessions:

  • Securing Transactions on Campus with Point to Point Encryption,
  • Engaging Millennials in the Workplace, and
  • Communication and Technology Strategies for Receivables Management.

Conferences like PDG are important in bringing awareness of emerging technology to schools who may not have it on their radar. But it also gives us the opportunity to hear about the needs of the higher ed market. Open communication lines are instrumental in enabling OnPlan to design and develop our solutions to fit your evolving needs.

If you missed PDG or just want to learn more about OnPlanU’s pre-collect system or full suite of receivables management solutions, contact Judi Flink at 847-507- 5399 or jflink@onplanu.com for more information.

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OnPlanU Joins InCommon

OnPlan Holdings, LLC, DBA OnPlanU, a leading provider of tuition management services and commerce for colleges and universities, has become an InCommon partner.

InCommon, operated by Internet2, provides a common trust framework for shared management of access to on-line resources for the education and research communities. Through InCommon, Identity Providers (higher education institutions) can give their users single sign-on convenience and privacy protection, while online Service Providers control access to their protected resources.

“Higher education demands an identity management solution that enables its students and staff to seamlessly access critical businesses services such as OnPlanU’s tuition management system,” said David King, CTO of OnPlanU. “OnPlanU’s partnership with InCommon will allow the 600 plus higher education participants to easily integrate their identity management service with OnPlanU.”

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OnPlan to Partner with PCI Security Standards Council to Improve Payment Data Security Worldwide

As Council’s newest Participating Organization, OnPlan to contribute to the development of PCI Security Standards OnPlan has joined the PCI Security Standards Council as a Participating Organization. OnPlan will work with the Council to achieve and improve payment data security worldwide through the ongoing development of the PCI Security Standards, including the Payment Card Industry […]

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Pre-Collection for Effective Tuition Management

As the gap between available financial aid and tuition grows, students and schools find themselves struggling with tuition management.

On December 4 – 7 in New Orleans, Louisiana, at the 37th National Student Loans Receivables Collection Conference, OnPlanU’s CTO, David King, along with Linda Combs from James Madison University, will be presenting a solution that actively engages students to repay their tuition resulting in a 20% reduction in collection costs.

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PDG Webinar: Securing Transactions on Campus with Point-to-Point Encryption

On Thursday, Nov 10th David King, OnPlanU’s Chief Technology Officer, along with University of California, San Diego Extension, will be presenting on how to use point-to-point encryption (P2PE) on campus for in-person and over-the-phone transactions to reduce PCI scope.